TERMS & CONDITIONS

IMPORTANT NOTIFICATIONS

We have updated our terms and conditions, effective 01/10/2021. Go to our terms and conditions section for our latest terms of business. 

Lead times

Bespoke steering wheels are complex items and hand-made to order. Whilst we aim to deliver the majority of bespoke steering wheels within 20-25 working days delays can occur. Any delays will be communicated with the customer and a new completion date will be issued where possible. 

Some vehicles will require pre inspection before an order is started. This will subsequently increase the order lead time. For orders that fall into this category any costs associated such as, travel, pre inspection, parts removal and vehicle diagnosis will be at the cost of the customer.

Airbag supply is only available on orders that include installation or are collected by the customer (This does not include airbag covers).  

*Not including public holidays or weekends.

Shipping Policy

Shipping and handling times are detailed on each items product page. If we anticipate any delays with your order we will contact you immediately. 

If you have ordered multiple items and some are out of stock/ have a longer lead time (i.e. a bespoke steering wheel and a set of downpipes) we can dispatch all of your items together or individually starting with the item with the shortest lead time. In this instance we will contact you with details when your order has been placed.  

In the instance that we do not have your order in stock we will arrange for your item/s to be shipped directly from the manufacturer where duty may be payable by the purchaser. In this instance we will contact you before fulfilling your order. 

International orders and orders outside of the UK mainland will be subject to increased shipping and handling costs. Any and all customs and VAT charges are the sole responsibility of the purchaser and exempt from any refund if you return the item/s.

We can not be held accountable for any shipping delays once the item has left our UK facility and is with the courier.  

Christmas and national holiday periods present strains on logistics. There is a possibility of your order being delayed as a result not including the delays we are already experiencing due to COVID-19 and the current micro chip shortage. Please bear this in mind when ordering.

Return & Exchange Policy

We provide a full money back guarantee (excluding shipping, handling, return fees and taxes) on non-customised items if they are returned within 14 days of delivery. All returns must be sent back in the original packaging and condition, undamaged. If items are not returned in this condition they will be rejected. The cost to return the item/s is the purchasers responsibility. Any and all delivery charges associated with your order are non refundable. To return you order you must contact us at info@premiumbespokeautoworks.com. Any products returned without contacting us first will be rejected.

All steering wheels are customised and built for your order only and therefore all steering wheel orders are non-refundable. In the case that an order is placed and Premium Bespoke AutoWorks are unable to full fill the order due wheel core availability a refund will be processed back to the customer. 

 

For steering wheel warranty claims, the steering wheel must not be modified or damaged from its original condition. Please note that all warranty work will be carried out at our fitting centre so the correct diagnosis and inspection can be carried out. Upon inspection, If we determine any/ all faults to be the result of tampering or negligence your warranty will be void. In addition, if the steering wheel has been installed on a vehicle that already has modifications, any/ all faults must be diagnosed by a Premium Bespoke AutoWorks technician at the customers cost before we can accept a root cause. Failure to do so will void your warranty. Any additional costs such as travel, accommodation or rental vehicles are not our responsibility and can not be claimed for.

 

We recommend qualified individuals and/ or businesses install all parts or accessories purchased. Due to nature of our products, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If we or our approved partner have not carried out the initial installation no warranty on parts and/ or labour is available. We cannot be held liable for any problems, damage and/ or issues you may encounter during and after installation. However, if you do experience any installation issues please contact us so we can diagnose the problem. If the product is faulty or defective we will exchange the item or issue a replacement upon proof of defective parts. This does not include where you or your chosen installer has refused to do any minor modification that may be required for fitment. If the item has been damaged or altered from the original condition the item is no longer applicable for a return.

A charge of 20% of the order total is charged for all applicable returns. If a custom order return is accepted a charge of 50% of the order total will be applicable. This is to cover, Admin, handling and restocking, reselling and reconditioning.

Product Terms

Failure to disclose or confirm vehicle details and functionality when ordering (such as lane tracking assist, heated steering wheel functions and any other vehicle specific functions) will result in additional charges and time to rectify at the customers cost.

 

Steering wheel functions may differ or not be available for vehicles that have been damage repaired. If your vehicle has previously been damaged, (declared a write off or had unrecorded damage) and has now been repaired and you experience a loss of functionality we will be happy to investigate any/ all issues. However, this will be at the customers cost as we cannot guarantee your vehicle has been repaired to manufacturer standards.

Premium Bespoke AutoWorks are not liable for vehicle battery issues including battery failures. Steering wheels and other electronic products and services are additional to your vehicle’s factory specification. Therefore, it is the customers responsibility to ensure the battery is an appropriate standard to operate any and all upgrades installed on the vehicle. Where required/ possible Premium Bespoke AutoWorks will provide additional hardware for vehicles with anti-theft software and/ or functional instructions on how to make the most of your product. This includes but is not limited to powering the device on and off manually (for steering wheels fitted with an LED unit). Premium Bespoke AutoWorks will provide additional hardware, software and/ or instruction for eligible orders. Therefore these orders are not eligible for a refund. 

If any stakeholders (i.e. insurance, finance companies, registered keepers etc) must be informed of any changes made to your vehicle the customer takes full responsibility of doing so. This includes deciding on whether to go through with any and all modifications. 

Warranty

All steering wheels come with a 6-month parts and labour warranty when fitted by ourselves or our approved partners. Your warranty will start on the date of installation. All warranty work must be carried out at our facility. Refusal to travel to us will result in your warranty being void and no refund/ rework offered. Due to our products being hand made, Premium Bespoke AutoWorks reserves the right to carry out warranty work at the availability of parts and labour. 

 

Warranty is not transferable to a new owner of the steering wheel if sold or the vehicle's new owner if the vehicle is sold with the steering wheel still fitted. Our warranty covers mechanical breakdown only. Wear and tear is not covered.

 

We review our terms and conditions on a regular basis to ensure we offer the best product/s and service for our customers. Any amendments to our terms of business above will be communicated on this page in the form of a banner stating 'we have updated our terms and conditions'. The terms and conditions above are Premium Bespoke AutoWorks latests terms of business.