SHIPPING & RETURNS
Bespoke steering wheels are complex items, made to order. Whilst we deliver the majority of bespoke steering wheels in 20 - 25 days, please allow up to 30 days not including weekends or public holidays for bespoke steering wheels to be completed. Any and all delays will be communicated to you at first notice.
Shipping and handling times are detailed on each items product page. If we anticipate any delays with your order we will contact you immediately.
If you have ordered multiple items and some are out of stock/ have a longer lead time (i.e. a bespoke steering wheel and a set of downpipes) we can dispatch all of your items together or individually starting with the item with the shortest lead time. In this instance we will contact you with details when your order has been placed.
In the instance that we do not have your order in stock we will arrange for your item/s to be shipped directly from the manufacturer where duty may be payable by the purchaser. In this instance we will contact you before fulfilling your order.
International orders will be subject to increased shipping and handling costs. Any and all customs and VAT charges are the sole responsibility of the purchaser and exempt from any refund if you return the item/s.
We can not be held accountable for any shipping delays once the item has left our UK facility and is with the courier.
Christmas and national holiday periods present strains on logistics. There is a possibility of your order being delayed as a result not including the delays we are already experiencing due to COVID-19. Please bear this in mind when ordering.
Return & Exchange Policy
We provide a full money back guarantee (excluding shipping, handling, return fees and taxes) on non-customised items if they are returned within 14 days of delivery. All returns must be sent back in the original packaging and condition, undamaged. If items are not returned in this condition they will be rejected. The cost to return the item/s is the purchasers responsibility. Any and all delivery charges associated with your order are non refundable. To return you order you must contact us at email@example.com. Any products returned without contacting us first will be rejected.
All steering wheels are customised and built for your order only and therefore all steering wheel orders are non-refundable.
For steering wheel warranty claims, the steering wheel must not be modified or damaged from its original condition. Please note that all warranty work will be carried out at our fitting centre so the correct diagnosis and inspection can be carried out. Upon inspection, If we determine any/ all faults to be the result of tampering or negligence your warranty will be void. In addition, if the steering wheel has been installed on a vehicle that already has modifications, any/ all faults must be diagnosed by a Premium Bespoke AutoWorks technician at the customers cost before we can accept a root cause. Failure to do so will void your warranty. Any additional costs such as travel, accommodation or rental vehicles are not our responsibility and can not be claimed for.
We recommend qualified individuals and/ or businesses install all parts or accessories purchased. Due to nature of our products, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If we or our approved partner have not carried out the initial installation no warranty on parts and/ or labour is available. We cannot be held liable for any problems, damage and/ or issues you may encounter during and after installation. However, if you do experience any installation issues please contact us so we can diagnose the problem. If the product is faulty or defective we will exchange the item or issue a replacement upon proof of defective parts. This does not include where you or your chosen installer has refused to do any minor modification that may be required for fitment. If the item has been damaged or altered from the original condition the item is no longer applicable for a return.
A charge of 20% of the order total is charged for all applicable returns. If a custom order return is accepted a charge of 50% of the order total will be applicable. This is to cover, Admin, handling and restocking, reselling and reconditioning.
Failure to disclose or confirm vehicle details when ordering such as lane tracking assist, heated steering wheel functions and any other functions will result in additional charges and time to rectify at the customers cost.